Who we are
Lara Lewis Counselling (“We”, “Our” or “Us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use the counselling service. By engaging with our services, you agree to the practices described in this notice. Lara Lewis Counselling, represented by Lara Lewis, is the data controller responsible for processing your personal information.
Information we collect
Lara Lewis Counselling may collect the following types of information:
• Personal Information: Name, email address, phone number, and any details you provide through contact forms or email correspondence.
• Session Information: Notes or records related to counselling sessions, stored securely and confidentially.
How Information Is Used
We use your Personal information to:
• Respond to enquiries and provide counselling services.
• Manage appointments and communicate with clients.
• Maintain accurate records in compliance with professional and legal guidance.
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
• You have provided consent.
• Provision of counselling services.
• Compliance with regulatory or legal obligations.
Data Storage and Security
All personal data is stored securely in accordance with data protection laws. Electronic records are protected by multi-factor authentication, and paper records are in locked storage. Reasonable technical and organisational measures are in place to prevent unauthorised access, loss, or misuse of data.
Sharing of Information and confidentiality
Confidentiality is a fundamental part of counselling. Information shared is treated as strictly confidential and will not be shared with third parties except in the following circumstances:
• With explicit consent from the client.
• Where there is a serious risk of harm to the client or another person.
• Where safeguarding concerns arise.
• Where disclosure is required by a court or other legal obligation.
• With a professional supervisor for the purpose of maintaining professional standards. In this instance clients will be anonymised.
Data Retention
Client counselling records (including written communication) will be retained for seven years after your therapy has ended. This is in line with professional practice, legal and insurance requirements. After this period, your records will be securely destroyed and permanently deleted.
Your Rights
Under UK GDPR Individuals have the right to:
• Know how their data is collected and used.
• Access their data.
• Request correction of inaccurate or incomplete data and/or request deletion of data where legally permissible.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner’s Office (ICO) if concerns arise about data handling.
Cookies
The Lara Lewis Counselling website may use cookies to enhance user experience and analyse website traffic. Visitors can adjust browser settings to refuse cookies, though some website features may not function properly as a result.
Updates to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. The latest version will always be available on the website.
Contact Information
For questions or requests regarding this Privacy Policy or personal data, contact: Lara Lewis Counselling.
Email: lara.lewis.counselling@gmail.com
Last updated: 20/07/2026
© 2026 Lara Lewis